And Nexon Cuts Another Corner

Just recieved this email today:

 Originally Posted by Nexon

This ticket has been closed by a GM. Please see below for more details.

Dear Mapler,

In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We hope you understand that we value all of our players and take each player’s issue very seriously.

We are truly sorry that we have not been able to resolve your Cash Shop issue in a timely manner. As an apology, we are gifting you 1,000 MaplePoints and a 2x EXP Coupon. We know that MaplePoints and a 2x EXP Coupon do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.
Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another. The MaplePoints will be added directly to your account and do not require you to accept anything.

Thank you for your understanding and patience. We look forward to seeing you in-game soon!

This was from a ticket sent in over a year ago, about not being able to transfer a character. I seriously lol'd at the part that said "we hope that we can wipe the slate clean and start over." How many times has Nexon said that before?

I honestly don't see how this company still remains reputable (outside of those who actually play their games, of course.)