GM owns a player

Sorry if you thought of the title in a weird approach; what I tried to make it sound like was that a GM showed ultimate proof of why a player's answer was incorrect.

LINK: http://maplestory.nexon.net/Communit...%23post4655966

I'm going to spoil tag the two conversation for those who rather just look at it here.

Player:

Spoiler

Originally Posted by SmiiHeal

Dear Maplers,

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Happy Mapling!

– MapleSEA AdministratorOkay, so to start with I am really tired of nexon's attempts to avoid my problem that I submitted about 5 tickets now on, all of which got closed just recently with the same exact copy-pasta message that did nothing to help me out with my problem.

It started back during the MTS database leak, I had my account stolen, went through all the steps nexon had at the time to get my info changed completely so as to get my account back and find all my stuff transferred to god knows where, only to have it blocked permanently the very next day when I try to log back in. This was back in Feb 28th, fast forward to just a week ago when my ticket finally got answered with this copy-pasta message:

"Dear Mapler,

Your account was found to be participating in malicious activities and was therefore restricted from logging in to the game. If your account was suspended, then you will need to serve out the rest of your suspension. In order to prevent future suspensions, please make sure that you are not running any third party programs that enhance your game play. To be safe, it is recommended that you do not run any other programs while you are playing Nexon�s games.

If your account received a permanent ban, we will not be able to release your account. We do not remove permanent bans under any circumstances.

Please understand that all users are required to adhere to the Terms of Use. For more information, please review our Terms of Use at http://www.nexon.net/legal/terms-of-use/.

Thank you for your cooperation.

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC."

This exact message was used 5 times, the only change was this GM that supposedly read and answered it; twice from GM Panthiro, twice from Senior GM Libra, and once from the most recent ticket had no GM name attached to it. Now I know that they love using automated messages on tickets, but seriously, the same exact message 5 times? Apparently creativity isn't part of the support system. Regardless, the fact is that my problem was never answered or acknowledged outside the fact that I know the person that got into my account was using it for malicious stuff because he stole all my things by force through nexon's poor database. What makes it worst is their bold face lie about never reverting a permanent banning, when I know for a fact they have done it before, and are still lifting other permanent bans since I had my ticket answered, just yesterday in fact an account got unbanned by one GM Kanison. Even giving the fact the guy that posted his unbanning could have been a troll, why even bother having a ban or suspension repeal sub section in the ticketing? And since I'm clearly not getting help with using the faulty ticket system and moderators seem to be watching these boards a bit more hopefully one of them, or even a GM I have named would be fantastic, could explain all this scatterbrained logic I was given as to why nothing could be done to help me out.

Response:

Spoiler

Originally Posted by Panthiro

I understand that all of your tickets regarding this issue got a similar response. The reason is that we didn't want people to have to keep waiting on an answer, especially since some of those tickets were months old. Unfortunately, your ticket was part of a mass close. If we did not handle the tickets this way, those who submitted tickets past and present would have had to wait even longer. We are trying our best to improve our services and to get back to everyone in a timely manner, and this seemed like the best way to do so. While it's not perfect, we are trying to have a fresh start and hope to rebuild your confidence in us.

In addition, when a player is banned for malicious activity, a full investigation is conducted and we stand behind our decision. We understand that you feel that your account may have been compromised during the time of the ban. However, we confirmed that your account was not compromised during the time you were caught using a third party program.

I have also provided a video displaying your character using a third party program. The video shows your character attacking multiple monsters that are not within range. This can be seen at 0:31 in the video. Also, your character was able to detect a GM and change channels immediately to avoid being caught using a hack. You can see in the video that my fellow GM tracked the character down through multiple channels. Please note that the use of GM Detect will result in a ban.

As stated in the ticket, we will not be able to release your account due to the nature of the incident. Using any type of third party program is a violation and will not be tolerated.

It was pretty funny to see something like this; never thought I'd see this coming from a MapleStory GM.

What are your opinions about this?